Hi there. How can we help you?
You can email and call us. We are there for you 24/7, every day
Returns & Delivery
When will my order be delivered?
Delivery Transit Time: Once shipped, standard delivery takes 3 to 5 business days to arrive at any destination across Saudi Arabia.
Can I return my product?
Yes, you can return your product as long as it meets the following conditions:
- Condition Requirements: The item must be undamaged, unopened, and in its original packaging. Due to health and hygiene regulations for cosmetics, used or unsealed products cannot be returned unless they arrived defective.
- How to Initiate: Send an email to info.beautyandelegance@gmail.com with your order number and clear pictures showing the issue.
- Courier Pickup: Once your request is verified, our integrated courier service will coordinate directly with you for a doorstep pickup.
- Resolution: After inspection, you can choose either a product exchange or a full refund to your original payment method (mada, Apple Pay, Visa/Mastercard), which typically processes within 7 to 14 business days.
What payment methods do you accept?
We accept secure and convenient local and international payment methods, including mada, Apple Pay, Visa, and Mastercard. All online transactions are fully encrypted and processed securely to ensure a safe checkout experience across Saudi Arabia.