Refund policy

At Beauty and Elegance, customer satisfaction is our top priority. We want to ensure a smooth shopping experience, which is why we handle our returns and pickups directly through our courier service.

1. Return Conditions

To be eligible for a return or exchange, your item must meet the following criteria:

  • The product must be undamaged.

  • The product packaging must be completely safe, unopened, and intact.

  • Due to health and hygiene regulations for cosmetics, any product that has been used or unsealed cannot be returned unless it arrived defective.

2. How to Initiate a Return (Step-by-Step)

If you face an issue with your order and wish to return it, please follow these steps:

  1. Contact Us: Send an email to our support team at info@beautyandelegance-sa.com.

  2. Provide Details: Include your order number and clear pictures of the product showing the issue you are facing.

  3. Courier Pickup: Once your request is verified, our integrated courier service will take action, come directly to your address, and pick up the product from you.

3. Resolution Options (Exchange or Refund)

Once the courier retrieves the product and it is inspected, you can choose one of the following options:

  • Product Exchange: We will gladly deliver a replacement product to you.

  • Full Refund: We will issue a refund back to your original payment method (mada, Apple Pay, Visa/Mastercard). Bank processing times vary, but refunds typically reflect in your account within 7 to 14 business days.

4. Contact Information

For any assistance with returns, please contact us:

  • Store Name: Beauty and Elegance

  • Email: info@beautyandelegance-sa.com

  • Phone/WhatsApp: +966599923899